When HELP is not really HELP

March 2012

Degree of Difficulty: Simple

Find a door handle for a washing machine.

Here is what happened.

Dear Customer, please wait while we connect you to a Blue Crew member to assist you.
You have been connected to Benson Reed.
Benson Reed: Thank you for choosing Sears, my name is Benson. How may I assist you?
Jay: hello Benson
Benson Reed: Hello Jay.
Jay: i would like to replace the door handle on my Kenmore Front Load Washer
Jay: i live in arkansas
Jay: where can i go and purchase this handle or can i order it from you all online?
Benson Reed: I will be glad to help you with your concern.
Benson Reed: In order to assist you better, may I have your phone number beginning with the area code along with your e-mail address please?
Jay: 662-555-1987
Jay: no email
Currently experiencing network delays, one moment please....
Network connection re-established.
Currently experiencing network delays, one moment please....
Benson Reed: Thank you.
Network connection re-established.
Benson Reed: Jay, was it purchased from Sears?
Jay: either there or best buy
Jay: had it for 4-5 years
Jay: where can i get the door handle?
Benson Reed: For purchasing parts please contact our parts department at 1-800-366-7278, their working hours are Sun 0730-2130, Monday to Friday 0630-2230, Saturday 0700-2130 CST you may log in to www.searspartsdirect.com/partsdirect/index.action for more information and also chat with our parts department representatives.
Benson Reed: They will help you further.
Jay: thanks for wasting my time...