April 2008
E-mail scams
Q: How can I tell if an e-mail message is fraudulent?
A: Look for clues. Fraudsters often use URLs with typos in them that are easy to overlook, such as"google, apple or micosoft."
Q: Should I click links in e-mail messages?
A: It's actually safer to copy and paste the URL from your e-mail message to the address bar in your Internet browser.
Q: What should I do if I think an e-mail is a scam?
A: Report it by clicking on the"Report phishing scam" button in Google, Hotmail or Yahoo.
Q: How do I check if an offer is a scam?
A: Scams are often listed on sites like snopes.com. You can go there and search for information on a suspicious offer, such as"fee for Google, Hotmail or Yahoo".
Password protection
Q: How do I help keep my password secure?
A: While you're thinking of it, go to your accounts to change your password today. Make sure you create a strong password.
* Use more than 7 characters
* Use uppercase and lowercase letters, numbers and special characters — such as @, #, and $
* Set your password to expire every 72 days
Suspicious activities
Q: What are suspicious activities?
A: Be wary if you think someone accessed your account or if a log-in/sign-in page or e-mail looks fraudulent.
Q: What should I do if I notice suspicious activities?
A: First, immediately change your password. Then, make sure your computer hasn't been infected by running a free full-PC scan to check for and remove viruses, spyware, and other potentially unwanted software.
Q: What if I receive an unexpected password reset confirmation message?
A: If you did not request a password change, someone may be trying to obtain access to your account by making the password reset. If you did not make the password reset request, delete that email. Then, log into your account and change your password as soon as possible. If you cannot log into your account and change your password, please contact support immediately.
Q: What should I do if a suspicious e-mail message asks for my sign-in ID?
A: Do not provide your ID. Do not click any links. Instead of clicking a link, copy and paste it into the address bar of your browser. Confirm its authenticity by navigating from the website's home page. Check to see if the email is a scam on a site like snopes.com.
Be Safe: Knowing is Everything...